A Securus Technology press release stated that the Dallas-based company is on the verge of releasing some very damning information regarding its competitor Global Tel Link.
Both companies are two of the largest law enforcement technology companies in the U.S. They also contract in many other companies.
The report Securus got its hands on is part of a Louisiana Public Service Commission (LPSC) investigation of the wrongdoings perpetrated by GTL that date back to 1998. GTL has practiced a clear pattern of fraud and malfeasance against the prison system and its clients for several years.
Securus CEO Rick Smith announced that the company will release in intervals over the next few weeks. The company is hoping that by releasing the LPSC findings, GTL will clean up its act. “What I read was absolutely astonishing,” said Smith. “We are here to perform a service to our clients. This gives a black eye to the industry.”
Some of the charges levied against GTL include fraudulent advancing of clocks, double-billing, adding services no authorized by the caller, ignoring rate caps and refusal to help callers who called customer service to get issues resolved.
LPSC officials made it clear that GTL knowingly and willfully violated laws as set forth by the Federal Communications Commission. “There was definite intent. And that was to defraud these people of all the money they could,” said a LPSC spokesperson.
According to the LPSC, individuals have been complaining about for several years. Most of the complaining was falling on deaf years, according to prison industry insider.
Individuals within the industry say they will do their best shed light on all of the wrongdoers. “We’re pretty certain GTL isn’t the only one,” said Smith. “They will dealt with eventually,” according to Smith.
Securus is committed to providing the best possible service to all of its clients. The company uses cutting-edge technology and highly-trained professionals to create the best solutions.